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This wording defines general rules of use and purchase on the website www.svetlanavukovonlineshop.com
Any item ordered through the Seller's web store shall be binding on the Buyer and the Seller at the same time, and cannot be canceled or altered without prior agreement of the parties.
The Buyer undertakes to follow steps when ordering items through the Seller's web store:
Selection of the item
Selection of the appropriate variation (size, model, etc.) of the item
Selection of quantity
Entry of personal data
Completion of the order
Payment through the selected method of payment
Taking over of the items
Upon the receipt of the order, the Seller is obliged to send an e-mail to the Buyer with an order confirmation containing the name, price and quantity of the ordered items, the total amount for payment, selected method of payment, as well as the information about the addresses specified by the Buyer for the delivery of the order.
The Seller is obliged to send the items to the Buyer within 3 business days, counting from the order date. In case the dispatch of the items is not possible, the Seller is obliged to notify the Buyer thereof within a period not exceeding 3 business days, counting from the order date.
The Seller may assume no responsibility for any unforeseen costs incurred due to delays in the delivery and takeover of the ordered items by the Buyer.
The Buyer is obliged to provide the Seller with accurate details for the invoice and delivery of items (full name, full delivery address, size, model and quantity of items). If the Buyer provides incorrect personal information or an e-mail address during the purchase, the Seller cannot be held liable for any issues in the delivery or takeover of the ordered items.
In the event that the Buyer makes a payment of an amount which is lower than the total amount of the order, the sale shall be deemed incomplete and the paid funds will be returned to the Buyer.
When taking over the items, the Buyer is obliged to check the quality and condition of the delivered items.
In case of any visible damage to the package, such as torn or crushed parts, the Buyer is obliged to request the opening of the package in the presence of an authorized person. If it is thereupon determined that the items have been damaged, it is required to make a complaint report.
Any possible complaint will be settled in accordance with the Policy of Complaints and Return of Items. Find out about the Policy of Complaints and Return of Items HERE.
Any disputes between the Seller and the Buyer which cannot be settled amicably and with the due care of a prudent businessman, shall be settled by a competent court in Belgrade.
Any information about the Buyer shall be deemed confidential and may not be transferred to any third party.
When entering credit card information, confidential information is transmitted through a public network in a protected (encrypted) form using the SSL protocol and PKI system, as a state-of-the-art cryptographic technology. The data security during the purchase is guaranteed by the credit card processor, Banca Intesa ad Beograd, so the complete collection process is carried out on the bank's pages. At no time shall the credit card information be available to our system.
Policy of Complaints and Return
In accordance with the applicable Law on Consumer Protection (Official Gazette of the RS no. 62/2014), kindly be informed about the following:
The Buyer is entitled to withdraw from the contract within 14 days of the date of the conclusion of the distance contract, without providing a reason.
The Buyer shall realize this right by sending a declaration of withdrawal from the contract and returning the items to the Seller no later than within 14 days of the day when the items get into the Buyer's possession. The Seller is obliged to inform the Buyer without delay of the receipt of such declaration. Please inform us by email about the withdrawal from the contract before returning the items.
The Buyer shall return the product unused, undamaged and in the original packaging, accompanied by the original invoice and the form "Declaration of withdrawal from the contract".
The costs of returning the items shall be borne by the Buyer, except in cases where the received product is defective or wrong.
Svetlana Vukov PR Svetlana Vukov dizajn reserves the right not to take back the product subject to complaint if it is determined during the inspection that the product was used.
Upon receipt and inspection of the returned product, the Seller is obliged to return to the Buyer the paid amount without delay, and at the latest 30 days from the day of receiving returned products.
You can download the form "Declaration of withdrawal from the contract" HERE.
Please send the form "Declaration of withdrawal from the contract" together with the items you are returning to the Seller's address: Svetlana Vukov PR Svetlana Vukov dizajn, Bulevar kralja Aleksandra 261, Belgrade, Serbia.
In the case of returning items and funds to the buyer who previously paid with a credit card, in part or the whole amount, and regardless of the reason for return, svetlanavukovonlineshop.com is obliged to make a refund solely through VISA and MasterCard payment methods, which means that at the request of the seller, the bank will make a refund at the account of the card user.
In the case of returning items and funds to the buyer who previously paid using PayPal, in part or the whole amount, and regardless of the reason for return, svetlanavukovonlineshop.com is obliged to make a refund solely via PayPal.