Policy of Complaints and Return
In accordance with the applicable Law on Consumer Protection (Official Gazette of the RS no. 62/2014), kindly be informed about the following:
The Buyer is entitled to withdraw from the contract within 14 days of the date of the conclusion of the distance contract, without providing a reason.
The Buyer shall realize this right by sending a declaration of withdrawal from the contract and returning the items to the Seller no later than within 14 days of the day when the items get into the Buyer's possession. The Seller is obliged to inform the Buyer without delay of the receipt of such declaration. Please inform us by email about the withdrawal from the contract before returning the items.
The Buyer shall return the product unused, undamaged and in the original packaging, accompanied by the original invoice and the form "Declaration of withdrawal from the contract".
The costs of returning the items shall be borne by the Buyer, except in cases where the received product is defective or wrong.
Svetlana Vukov PR Svetlana Vukov dizajn reserves the right not to take back the product subject to complaint if it is determined during the inspection that the product was used.
Upon receipt and inspection of the returned product, the Seller is obliged to return to the Buyer the paid amount without delay, and at the latest 30 days from the day of receiving returned products.
You can download the form "Declaration of withdrawal from the contract" HERE.
Please send the form "Declaration of withdrawal from the contract" together with the items you are returning to the Seller's address: Svetlana Vukov PR Svetlana Vukov dizajn, Bulevar kralja Aleksandra 261, Belgrade, Serbia.
In the case of returning items and funds to the buyer who previously paid with a credit card, in part or the whole amount, and regardless of the reason for return, svetlanavukovonlineshop.com is obliged to make a refund solely through VISA and MasterCard payment methods, which means that at the request of the seller, the bank will make a refund at the account of the card user.
In the case of returning items and funds to the buyer who previously paid using PayPal, in part or the whole amount, and regardless of the reason for return, svetlanavukovonlineshop.com is obliged to make a refund solely via PayPal.